Feedback Form

You can instruct Leopard to show a feedback form for any output node.

Screenshots

Feedback for displayed by Leopard

Output Parameter

offerFeedbackForm = 

{
  "rating"  : true,
  "reasons" : [ "Reason 1", "Reason 2" ],
  "nodeId"  : "8d20a808-a4a5-4af1-8b55-5c058ec929f4",
  "label"   : "Feedback?"
}

Output Parameter in Teneo

Post Back from Leopard

When the user fills in the feedback for Leopard will send a request to your TIE with command=feedback and a parameter called feedback. The value for the feedback parameter is a URI encoded JSON string with the following format:

{
  "rating"  : 3,
  "reasons" : [ "Reason 1", "Reason 2" ],
  "comment" : "This answer doesn't look correct",
  "nodeId"  : "8d20a808-a4a5-4af1-8b55-5c058ec929f4"
}

You can look for ?command=facebook in either a pre-processing script or have a trigger in a feedback flow that then grabs the feedback and sets the feedback as flow variables that will then be persisted to Teneo Inquire. Any answer sent back from the flow will be ignored by Leopard.